I made an order at prints with feelings on 03/11/14 during that time i’ve messaged them 3 times via the contact form on their website asking them when my order will be processed with no reply. I also left them a ‘review’ on their website which they haven’t published (obviously only publish the positive ones). As of today it has been 14 working days since I placed the order and it’s still showing as unfulfilled. I would have expected at least a quick email from them informing of the reason for the delay but nothing. I will now raise a case through paypal.
UPDATE: I phones them on wednesday 26/11/14 and they stated that there had been an issue with the codes supplied by groupon hence the delay. I asked why all my emails had been ignored and they simply said that they have had lots of them. They checked and said my order was due to be printed and I will get an email once dispatched.
On 27/11/14 I got an email saying
“I sincerely apologize for the delay with your print. We have done the artwork for it and it should be sent out in the post ASAP. You will get an email to confirm that it has been dispatched.”
So as of yet it still hasn’t been posted. So currently it’s been 28 days since i ordered and a total of 20 working days.
If it wasn’t for the fact that’ve already purchased a frame I would cancel, now it’s just waiting to see if it comes in time for christmas.
Also on the review section of their website non have been published in november (including mine) so I assume there are many negative ones and they are filtering them to make it look like everyone is happy with their service.
4 Comments
I agree with the above comment. Don’t bother ordering from this company as they don’t sent the order and are dishonest. I placed an an order with PWF on 27/05/2016. The order was not delivered within the week that was stated. I contacted them several times by email and their agents India and Jenny stated that the pillowcases would be sent by the end of the week. It is now 2nd August and they have still not arrived. I had a code through Wowcher so I will be contacting them to tell them to withdraw them as a seller on Wowcher and I will be contacting trading standards. I can’t contact them by phone as no-one answers. The signs of a bad company. Do not buy from them.
I too am having problems with this company, I’ve been waiting over 5 weeks for my order and I haven’t had a reply to any emails I have sent them in over two weeks, I’m really disappointed and can’t afford to loose the money, I wanted this towards my grandsons Christmas present, really fed up with companies that take your money and don’t send the goods and we’re stuck as what to do about it.
I can confirm all the comments re the negative service of this company. Im still waiting for an item and have had no reply tiny emsils
Ordered 3 personalised pillows in end of October, and although I had an email stating problems with high volume of demand would have my items dispatched within 5 days. No replies to any of my emails and my phone calls went to recorded message to leave a message, then line went dead.
Do not deal with this company as you will regret it and be out of pocket.