I made an order at prints with feelings on 03/11/14 during that time i’ve messaged them 3 times via the contact form on their website asking them when my order will be processed with no reply. I also left them a ‘review’ on their website which they haven’t published (obviously only publish the positive ones). As of today it has been 14 working days since I placed the order and it’s still showing as unfulfilled. I would have expected at least a quick email from them informing of the reason for the delay but nothing. I will now raise a case through paypal.
UPDATE: I phones them on wednesday 26/11/14 and they stated that there had been an issue with the codes supplied by groupon hence the delay. I asked why all my emails had been ignored and they simply said that they have had lots of them. They checked and said my order was due to be printed and I will get an email once dispatched.
On 27/11/14 I got an email saying
“I sincerely apologize for the delay with your print. We have done the artwork for it and it should be sent out in the post ASAP. You will get an email to confirm that it has been dispatched.”
So as of yet it still hasn’t been posted. So currently it’s been 28 days since i ordered and a total of 20 working days.
If it wasn’t for the fact that’ve already purchased a frame I would cancel, now it’s just waiting to see if it comes in time for christmas.
Also on the review section of their website non have been published in november (including mine) so I assume there are many negative ones and they are filtering them to make it look like everyone is happy with their service.