So my tv broadband and phone package is due for renewal in a couple of months and it is clear i only actually watch a couple of subscription channels and mainly Discovery. I don’t have sports or movies packages as have no need for them as not into football and 99% of the films are repeats. During my search I came across tv player which looked a good deal as it has exactly the channels I wanted for sensible monthly price meaning all I would need to pay for is broadband from another supplier and there is currently various deals on at the moment. As TV Player is a streaming service I thought I would check the subtitles situation. A quick Google found this post http://support.tvplayer.com/forums/229619-ideas-and-suggestions/suggestions/5458900-subtitles-for-live-channels-as-this-is-the-best-ap the top post by ‘TVP Admin’ from 3 years ago said they are “currently working on it, they also said the same thing in 2015.
So after 3 years of working on it they still can’t provide subtitles? With live tv via other providers Discovery programs have subtitles so unsure why it can not be done via a streaming service (if anyone can shed any light on this please comment below). In this technological age we shouldn’t still need to be begging for accessible tv services!
I have gone into full keyboard warrior mode and dropped and email to the Discovery channel for their feedback.
As an avid viewer i have been looking for other tv packages that can supply your channel as i’m paying too much for chnnels I don’t watch and during my search I came across https://tvplayer.com/ being deaf I contacted them re subtitle availability and I was told “We don’t offer subtitles at the moment but we hope to have this feature available soon.” apparently they have been “working on it” since 2014!. I know live tv shows have subtitles but where do the limitations come in as BBC iplayer etc have subtitles? Is tvplayers delay due to changes needing to be made by yourselves?. It’s very saddening that some providers are dragging their heels with accessible tv services.”
I got a reply from discovery
“Thank you for contacting Discovery.
Our channels are available through Freeview.
Sheena | Discovery Viewer Services | discoveryuk.com”
“Good morning thanks for your reply however it doesn’t answer my question re streaming service tvplayer offering subtitles.
Also Discovery channel is not shown on the freeview channel guide https://www.freeview.co.uk/why-freeview/channels#K02KVJU0jI0qsEYj.97”
“While we are included in these channels, unfortunately we have no say in their production or subtitling facility.
You would need to contact them.
Apologies for any inconvenience caused.
Discovery Customer Support”
So there you have it looks like its a TVPlayer issue rather than Discovery.
Thought i’d check and see if there were any updates on this and according to https://support-uk.tvplayer.com/hc/en-gb/articles/360014214660-Do-you-have-subtitles-or-audio-description- it is apparently “under review”.
In 2017 i.e 4 years ago they said “soon” so it’s obvious they couldn’t care less about making their content accessible to disabled viewers.